Kandui Resort has adopted a 10 day/10 night or 11 day/11 night schedule. Our schedule can accommodate 18 people for each new group arriving and departing on alternate Saturdays and Tuesdays. All trips are available on a first come first served basis. Kandui Resort utilizes a speedboat depending on availability to get you out to the resort from Padang. We use a speedboat for one day transfers from Kandui - Padang and back, or make suitable alternative arrangements to minimize valuable vacation time lost.
PLEASE NOTE: All guests are required to be in Padang the dat befoire the trip starts and to leave after 6:00pm on the last day of their trip. All flight itineraries need to be confirmed by Kandui Resort prior to booking. We also advise that guests have flexible schedules with respect to their VISA requirements. Inclement weather can potentially cause delays to the flight or boat schedules. Kandui Resort will do everything in our power to ensure you are able to make your connecting flights but we reserve the right to not be responsible for unforeseen delays during the transfer process. Thank you for your understanding.
Saturday, July 31 @ 12:45pm: Arrive at Airport
International flights require that you check in a full three hours before departure. We suggest you get there as early as possible to ensure that your boards make it on the flight without incident and you get the seat you want for the extended flight to Singapore. The procedure once you get to the airport dictates: 1. Check-in. Please make sure you have your passport and tickets handy. The Singapore Air portion is usually electronic now so all you need is to show your passport. The other flights will also be a combination of tickets/e-tickets, 2. After check-in take your bags/boards to get scanned. You have to wait in line but essentially once they take your bags they will give you the go-ahead and you can proceed to your gate. 3. Before you get to the gate you will have to go through a security checkpoint – this usually takes 20 minutes but can be longer – be prepared! 4. After you made it through your checkpoint go to your gate and wait for your flight. We recommend purchasing a pillow that wraps around your head and once you get on the flight an international converter for your electricity conversion along the way.
Saturday, July 31 @ 3:45pm: Plane Takes Off to Singapore
Singapore Air Flight SQ11 departs at 3:45pm and eventually arrives at 3:00am in Singapore – you lose one day in transit due to the time change. This flight has one stop in Narita, Japan. Once you arrive in Narita they will ask you to disembark the aircraft with all of your belongings – please make sure to not leave anything behind! Once you are off the aircraft they will give you a transit ticket and take you upstairs to go through a security checkpoint. This doesn’t just happen in Japan, it will happen on any of the layovers. Once you go through security proceed back to your gate quickly because the total layover will only be about 45 minutes.
Monday, August 2 @ 3:00am: Arrive in Singapore
Your flight will arrive into Singapore. You will need to clear customs and then pick up your boards and bags from the luggage carousel area. Before you leave customs we suggest exchanging a few hundred dollars into Indonesian Rupiah and for you to grab $50 in Singapore Dollars as well. After you’ve cleared customs look for the “Oversized Baggage” area that your boards will emerge from to pick up your surfboards; the rest of your bags will come out on the Carousel designated for your flight… Singapore Airlines is very responsible, it is extremely rare you will have any issues with lost baggage, if you do please contact the nearest agent to assist you.
Monday, August 2 @ 6: 00am:
Depending on your flight time to Jakarta we suggest that you make your way towards the Singapore Air Check-In counter for your next flight to Jakarta - SQ950… You should have checked your bags all the way to Jakarta so all you need to do is hang out in the airport for 3 hours.
Monday, August 2 @ 6:00am: Check-In for Singapore Air flight departing at 6:45am:
Proceed to the check-in counter where you should already have a reservation on file.
Monday, August 23 @ 6:45am: Plane takes off to Jakarta
There are 8 similar flights to Jakarta everyday... timing seems to work best for these ones.
Monday, August 2 @ 7:30am: Plane arrives in Jakarta
No, you did not experience a 35 minute long flight… there is an hour time difference between Singapore and Jakarta and the good news is you’ve finally arrived in Indonesia! Once your flight touches down you are ushered to the baggage claim/customs area. However, the first thing you'll have to do is pay the$25US VISA fee at a special booth set up inside the customs area. Once you've paid they give you a special form that you must keep until your departure, we suggest leaving it inside your passport for safe keeping. The fastest and easiest way to make it out of the customs area without having them go through your bags is to get a porter to handle your baggage. They seem to have the right connections because they can get you out of that room as fast as possible, all you have to do is have 2 or 3 dollars ready to tip them. Pay careful attention to the porter that carries your bags, the general rule of thumb is to not give them the tip until your boards are loaded on the truck and your bags are stored away where they belong.They will hang around looking for that tip and they are not really appreciative when they get it but that's just how they are. There is no need to give them more than 2 or 3 dollars, that is a ton of money for them and is a very generous gesture on your part. Once you've made it outside the customs area you will be need to collect your bags and make your way to your next flight on Garuda or Lion Air.
Monday, August 2 @ 11:25am: Plane departs to Padang on Garuda
Because we need our groups to arrive the day before your trip starts Kandui Resort needs to confirm your flight details prior to arrival. This is very important!
Monday, August 2 @ 1:15pm: Arrive in Padang
Once you've collected your bags and made it outside the customs area you will be met by a representative from Kandui Resort.
Monday, August 2 @12:30pm : Bus Ride to Overnight Hotel
You need to do go outside and with the help of our representative you will be taken to your hotel for the night. The speedboat out to the resort will leave between 6:30am - 7:00am the next morning. Our team will pick you up in the morning to take you to the speedboats. Our speedboats take an average of 3.5 hours on average crossing to Kandui Resort - This aspect of the trip is the "transportation cost". * Please Note: Our transfers are subject to the weather, if the weather is deemed too dangerous to travel we will make alternate arrangements until it clears up. Safety is our most important policy - we will not send the speedboats out if the conditions do not warrant a safe passage.
Tuesday, August 3 @ 6:30am: Speedboat leaves for Kandui
After you have loaded up your gear on the boat you have one more quick journey across the Mentawai Strait. A typical charter boat would take 8 - 12 hours to endure this crossing, you have the luxury of covering the same distance in about 3.5 hours and up to 5 in inclement weather.
Tuesday, August 3 @ 10:30am: Speedboat travels to Kandui
Once you arrive at the speedboat the local crew will help transfer your gear on where cold drinks and a few snacks await. Once you are on the boat the surf guide will go over the basics at the resort, address safety issues, establish a plan of attack to cater to your personal needs and to answer any questions you have. As you travel back to the resort, the surf guide will also go over the basic flow at the resort, emphasize where to keep your boards, the features available in each uma, where to hang wet items, internet usage, what the waves are like, and how they are responsible in a nightly meeting to determine the best plan of action for the next day... Total travel time back to the resort is 3 - 3.5 hours.
Welcome to Kandui Resort!
Once you arrive at Kandui we have created a staging area near the restaurant to greet you and show you to your home for the next week or so in our one-of-a-kind umas. At this initial meeting you will be met by our resort manager, your surf guide, and a few other members in our staff to help carry your belongings to your room. Once your gear is in the room it's time for dinner. As a general rule we prefer if you keep your boardbags down at your uma but feel free to use the boards you are using in our surfboard shack. In each uma we have an iPod hook-up and stereo, wireless internet, towels, hot water, almost everything a normal hotel room would have. We also encourage you to bring your own laptop but ask that you try to keep it in your uma to prevent damage or it getting lost. If you prefer to work in the restaurant please try to take it back to your uma at night.